Residential, Nursing & Dementia Care

Thorpe Wood Care Home

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Thorpe Wood Care Home CQC Rating Good

CQC rating Good

January 2020: Thorpe Wood Care Home latest CQC inspection receives a rating of Good.

Extracts from the report:

Summary of Findings - Good

  • People who lived at Thorpe Wood Care Home felt happy and safe at the service. One person said, “I feel safe as this is my home.”
  • Staff knew each person well. People’s views were respected and they, were happy living at Thorpe Wood Care Home. Relatives trusted the staff team to look after their family members.
  • Staff delivered care and support that was personalised and responsive to people’s likes, dislikes and preferences. Staff were kind, caring and motivated and people, their relatives and an external professional were complimentary about the care provided. Staff respected people’s privacy, dignity and independence and encouraged people to lead their life in the way they wanted to. Peoples views were respected.
  • Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to manage people’s medicines safely and to reduce the risks associated with the spread of infection.
  • Sufficient numbers of staff were employed to meet people’s needs. Staff were knowledgeable and skilled to provide care to each person. Staff had undertaken training in a wide range of subjects relevant to their role and were encouraged to develop further.
  • People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.
  • People had access to food and drink based on their individual choice and preferences. People were offered a range of activities to do, in groups or based on their own interests. Staff were developing numerous links with the local community. Any concerns were listened to and addressed, and people’s wishes were taken into account as they approached the end of their life.
  • The service was well-led by a registered manager who inspired the staff team to put the people they were supporting at the heart of everything they did. The provider’s values were put into practice by the staff and governance systems ensured the service provided was of very high quality. People, their relatives and staff were involved in improving all aspects of running the service and their voices were heard.

Is the service safe? - Good

  • People told us they felt safe at Thorpe Wood Care Home. One person said, “I always feel safe as there is always someone about.” A relative told us, “Before my [family member] would wander out the house (before coming to the service) but now they can wander round the home here and there is always someone about to keep an eye on them.”
  • Risk assessments had been undertaken for people as part of the care planning process. These included the person's risk of falling, risk of acquiring pressure sores and any risks relating to eating, drinking and weight loss. Guidance was in place for staff so that risks were minimised.
  • Maintenance staff undertook regular checks of all equipment and systems in the service, such as the fire safety system, to make sure people, staff and visitors to the service would be safe.
  • Staff had completed a personal emergency evacuation plan for each person so that staff and/or the fire service would know how to support people in the event of a fire. All staff had received fire safety training.
  • Staff kept accurate records of all medicines ordered, administered and disposed of. Medicines storage was appropriate.
  • The provider had systems in place to make sure that staff practices controlled and prevented infection as far as possible. Staff had undertaken training and were aware of their responsibility to keep people safe from the spread of infection. They used gloves and aprons appropriately.
  • The service was spotlessly clean and smelt fresh throughout.
  • Staff recorded any incidents or accidents. The management team analysed these and discussed any learning with all staff at relevant meetings.

Is the service effective? - Good

  • People’s needs were thoroughly assessed before the registered manager offered them a place at the service. This helped ensure that people’s needs could be met.
  • The management team ensured staff delivered up to date care in line with good practice. They also ensured the service provided equipment to enhance people’s care and promote independence.
  • The provider had processes in place to ensure that staff received all the training they needed so that they could do their job well.
  • All staff received training. This included safe-guarding, Mental Capacity Act, dementia awareness, fire safety and moving and handling.
  • Staff supported people to choose the meals they liked and assisted those who needed help to eat. The chef provided alternative choices for example, omelette, jacket potato and sandwiches if people did not want the meal of the day.
  • Special diets were catered for and staff were fully aware of people who were at risk of not eating or drinking enough. The service provided their own fortified drinks to ensure they were high in calories.
  • There were kitchenettes on each of the households, so people could help themselves to drinks and snacks whenever they wanted to. The cafe in the service’s foyer offered drinks and snacks to people, their relatives and any other visitors to the service.
  • Thorpe Wood Care Home was a brand-new, purpose-built service, with a wealth of well-designed features. For example, as well as the cafe, there was a cinema room, activities room and a hairdressing salon. There was a bar on the first floor. The garden was accessible from various doors and included a greenhouse where people could do some gardening, a raised pond with a fountain and there were raised flower beds.
  • Staff knew people very well and could recognise when they were not well.
  • Staff talked to each person about the care and support the person wanted and gained consent before they carried out any tasks. Staff offered people choices in all aspects of their lives.

Is the service caring? - Good

  • Staff were very passionate about their jobs. They treated people well and demonstrated that people were at the heart of everything they did.
  • Staff were fully encouraged to give people the time they needed. One member of staff said, “Our job is about caring for the residents, and that includes spending time with them.”
  • People and their relatives were complimentary about the staff. Comments included, “The staff are really caring, if they see me struggling they always ask if they can help support me,” and “I’m very happy with the care [family member] gets here.”
  • Staff and the people clearly enjoyed each other’s company, as we heard lots of conversations and chatter throughout the day.
  • Staff supported and enabled people to be involved in decisions about their care and to express their views about what went on in the service. Staff knew people well and knew how to support each person in the way they preferred.
  • Relatives and the external professional made positive comments about the welcoming, relaxed, friendly atmosphere they found every time they visited.
  • Staff encouraged and supported people to retain their independence and make choices, in every aspect of their lives. A person said, “I choose where to sit at mealtimes and it’s my choice not to join in activities.” Another person told us, “The staff always ask me if it is okay to move me, they always knock on my door if they want to come in.” A third person said, “I can shower on my own, but staff are always close by, but they respect my privacy.” A member of staff told us, “We let people do as much as they can do then help with what they can’t.”

Is the service responsive? - Good

  • The provider used an electronic system for care planning and each person had a care plan in place, supported by relevant risk assessments. As this was a new service, care planning was constantly under review and development.
  • Relatives told us they were kept fully updated on their family member’s care. One relative said, “I got contacted by the home to say that [family member] had a medical issue, I said I would come in and get it sorted but they said they had already dealt with it.” Another relative told us, “The home got in touch to say they thought [family member] might have an infection, they didn’t but I like the way they keep me informed.”
  • Information for people was available in different formats such as large print and pictorial prompts. This meant information was given to people in different ways to enable their understanding.
  • People's communication needs were identified, assessed and recorded in their care plans and staff told us how they used body language or signs as a means to know if non-verbal people might need support. Staff took time to find out about each person, including their likes and preferences so that they could introduce them to other people who they might like to spend time with. They spent time chatting to families and getting to know them, which let families know they were as important as the person themselves. A small group of people enjoyed getting together to knit and natter.
  • The activities team organised a very wide range of activities for people to get involved in. These included chair exercises, games, and arts and crafts. One person told us, “I don’t like the group activities, but I do get to play cards which I like.” One relative said, “The staff encouraged my [family member] to be independent and they join in with activities, they have got a lot more confident now and they aren’t depressed like they were at home.”
  • Staff also take people out into the community. One person said, “I go on trips out, into town and to other (care) homes and my relative is allowed to come with me if they want.”
  • The provider had a complaints policy and procedure in place, which was displayed. No one we spoke with had any complaints. One person said, “I know good care when I see it and the care here is fantastic.”

Is the service well-led? - Good

  • People were very happy living at Thorpe Wood Care Home and they and their relatives were satisfied with the service being delivered by the staff. One visitor said, “It’s fantastic, all the staff are friendly, even the catering staff come and chat”
  • Staff were very happy to be working at Thorpe Wood Care Home and several of them who had worked in other care settings told us this was the best place they had worked at. One member of staff said, “It’s a great place to work and very family orientated.” and another told us, “It’s really nice here. I would certainly put a relative here if they needed any care.”
  • The health professional made positive comments, including “The atmosphere here is very welcoming. Everyone is smiling and cheerful” and “The staff are really supportive and kind.”
  • The staff team had developed a culture of openness, transparency and honesty. They shared everything, which included any mistakes that had been made. They had contacted families when appropriate to ensure people who needed to know did know. Relatives confirmed the communication from the staff was excellent. There was a registered manager in post. They provided very strong leadership and engaged all team members in the running of the service. They operate an open-door policy to be readily available and visual to the team.
  • The management team carried out a range of audits, which were entered onto a computer programme that was monitored by the provider’s head office staff. Any shortfalls found by the audits were included in an action plan, with clear timescales and responsibilities.
  • The provider had several ways in which people, their relatives, external professionals and other visitors could be involved in the running of the service. Residents’ and relatives’ meetings took place and written surveys were sent out.
  • The management and staff team were developing a wide range of strong links and partnerships with other professionals, organisations and others outside the service. For example, they have forged strong links to Princes Trust, St Botolph Church, Pet Therapy and the local schools.
  • A local pre-school was visiting on the day of the inspection, they were singing Christmas carols with people. This partnership benefitted both the school and the service. As well as people clearly enjoying the contact with the children. One member of staff told us, “I love it here, I’m enthusiastic someone mentions something that they might like to do and it plants a seed and I try to do it, this job is brilliant.”

Dementia Community Day

17th October 2019

Dementia Community Day

The Peterborough Dementia Friendly Community Group (PDFC) held a Dementia Community Day on Thursday 17th October 2019 at Serpentine Green Shopping Centre.

Peterborough Care had a stand promoting our dementia care services. In the picture, Alex (Lavender House Activities Co-ordinator), Fiona (Enquiries & Assessments), Sue (Thorpe Wood Activities Co-ordinator).

There were a variety of stands hosted by local businesses and organisations and the opportunity for visitors to find out more about the services available for people and families living with Dementia.

The Mayor and Deputy Mayor attended at 11am in support of the good work that is going on.

Karon Walton Chair of the PDFC said “I am delighted that we are able to put on an event such as this and have such goodwill from the organisations participating. Events such as this show that Dementia is a priority for us in Peterborough and wish to promote the services available for people and their families living with Dementia”.

Thorpe Wood Care Home Wins Award

LABC regional award winner

LABC regional winner Best Inclusive Building

More than 240 guests attended the LABC East Anglia Building Excellence Awards in Norwich on Friday 5 July 2019.

The Local Authority Building Control awards saw 13 winners. Thorpe Wood Care Home wins the Best Inclusive Building category.

Official Opening of Thorpe Wood Care Home

Thorpe Wood official opening

His Royal Highness The Duke of Gloucester visited Thorpe Wood Care Home on 25 June 2019 to officially open the latest care home of Peterborough Care.

Pictured with The Duke as he cut the ribbon are David Marjara and Amar Marjara from Peterborough Care.

Thorpe Wood Care Home is a 50 bed care home providing residential and dementia care.

The Duke was given a tour of the home. He met residents and families, and spoke with members of staff.

Thorpe Wood Care Home Opens

Thorpe Wood Care Home

Thorpe Wood Care Home

February 2019: Thorpe Wood Care Home opens.

Thorpe Wood Care Home, the latest new development by local family run care home business Peterborough Care, opens for residents. Thorpe Wood is a new 50 bed care home specialising in dementia care.

The unique design of the home is based around four small households sharing common facilities such as the Cinema, Cafe and Gardens. Each household has its own lounges, dining area, kitchenette and services. With between 10 and 15 residents in a household it provides a more relaxed environment especially suitable for people with dementia.

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Care Enquiries Team

Amar Marjara07957 497 563
Alice Hurst07736 925 611
Head Office01733 562 328
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Thorpe Wood is open and accepting new care enquiries. Guided viewings of the home are available by appointment. For information on vacancies please contact the Care Enquiries Team by phone or email.