Coronavirus Update

Update 15 April 2021

Visiting The Maltings

As lock-down eases across the country we are seeing some additional ways we can extend visiting for our residents and wanted to update you on this and how it will work at The Maltings.

Contact Visit

These are visits for a nominated person for each resident.

There is now an option to have 2 nominated / named visitors. This means that one of the two nominated visitors are the only people permitted to visit this way at any one time.

Please contact The Maltings to add the second named person.

All visits are by prior arrangement.

POD Visit

These will continue as normal and need to be pre booked.

There is a maximum of 2 people per pod visit and they must be from the same household or bubble in line with current government guidance.

Garden Visit

As we see the more clement weather setting in, we are now able to permit garden visits as we had done previously.

These are by prior arrangement with the home and will be for 1 person at a time.

Visiting Arrangements

We are pleased to extend visiting to children and babies.

Please advise us ahead of your visit if you are bringing a child along and that this is kept to one child per visit.

Any child under 11 years old does not have to wear a mask if they do not wish to.

All visitors over the age of 18 years old will be required to take a lateral flow test on arrival to the home and, if this is positive will not be permitted to go ahead with their visit, and will be advised to go home and isolate as per government guidance. You will also be advised to take a government PCR test to confirm your result.

Lateral flow tests are currently still required regardless of whether you have received any vaccination against Covid-19 due to the ongoing clinical trial of effectiveness, and some of our residents are still awaiting their own vaccinations.

All visits named above are your choice and you will only be able to choose one type of visit until further notice.

We will also not be able to facilitate multiple visits at the same time and so pre-booking a visit will continue to be the visiting policy.

Booking a Visit

Telephone The Maltings on 01733 897 733 to book a visit.

We remain committed to the protection of all who visit The Maltings and for those who live here so please bear with us as we try our best to accommodate all visit requests.

Thank you all for your support.

Please all stay safe.

Helen Russell
Home Manager

Current Position

Visits to The Maltings to see residents

• Internal contact visits are available.
• Visiting Pod visits are available.
• Garden visits, weather permitting, are available.
• Visiting restrictions remain in force. Contact the home for further information.
• All visits must be pre-booked.

End-of-life Care

• For visits to residents under end-of-life care plans please contact the home manager to discuss visiting arrangements.

Video Calling

• The Maltings has Skype video calling for relatives and friends to speak with residents.
• Please contact the home for information on the service.

Newsletter

• The Maltings has an email newsletter for relatives and friends.
• Please contact the home for information on the newsletter.

Medical visits

• Visits from medical professionals continue.
• Where practical, medical professionals are using video for remote consultations.
• Hospital visits by residents continue.

Hairdresser

• The hairdressing service for residents has resumed.

Other services

• All external entertainers have been cancelled until further notice.
• All trips out have been cancelled until further notice.

Deliveries

• All deliveries continue to be accepted.
• All professional services continue to be accepted.

New Care Enquiries

• For ALL new care enquiries please contact our Care Enquiries Team.
• We are no longer accepting ‘walk-in’ enquiries at The Maltings or at Head Office.
• Contact our Care Enquiries Team

Further Information

• These remain difficult times for everyone. Please be understanding towards our staff.
• Procedures may change at short-notice.
• If you have questions about the new arrangements please contact the home manager or Head Office.

Contact details

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