Your home at Park Vista has recently been inspected by the Care Quality Commission (CQC). The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what they find, including performance ratings. The CQC regulate Care Homes, as well as Hospitals, GPs, doctors and dentists.
We value the CQC view of how we deliver care and the positive statements they made.
The CQC has raised a number of important procedural matters that has resulted in the home being rated as “Requiring Improvement”. The Management at Park Vista and Peterborough Care are actively addressing the matters raised.
We are working closely together to ensure that we meet the CQC requirements and continue to improve our working practices. During this process we are monitoring our progress carefully through regular visits from senior managers and external audit.
We value your input as residents and families. If you would like to discuss anything about your stay at Park Vista I and my Senior Team would be pleased to do so.