CQC Review 26 January 2018

Dear Residents and Families

Your home at Park Vista has recently been inspected by the Care Quality Commission (CQC). The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what they find, including performance ratings. The CQC regulate Care Homes, as well as Hospitals, GPs, doctors and dentists.

We value the CQC view of how we deliver care and the positive statements they made.

• People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice
• There were enough staff available to meet people’s needs. The recruitment process was followed to ensure that only suitable people employed.
• Staff were kind and compassionate when working with people. People’s privacy and dignity were upheld. Visitors were made to feel welcome to the home
• Staff monitored people’s health and welfare needs and acted on issues identified.
• People told us that they were provided with a choice of food and drink that they enjoyed. When needed, people received the support they needed from staff to eat and drink. Staff supported people to maintain their interests and their links with the local community to promote social inclusion.
• People and their relatives had been asked their views on the quality of the service and what improvements could be made so that they were involved in the running of the home.

The CQC has raised a number of important procedural matters that has resulted in the home being rated as “Requiring Improvement”. The Management at Park Vista and Peterborough Care are actively addressing the matters raised.

We are working closely together to ensure that we meet the CQC requirements and continue to improve our working practices. During this process we are monitoring our progress carefully through regular visits from senior managers and external audit.

We value your input as residents and families. If you would like to discuss anything about your stay at Park Vista I and my Senior Team would be pleased to do so.