Residential, Nursing & Dementia Care

Broadleigh Care Home

News from Peterborough Care

Lavender House Care Home CQC Rating Outstanding

CQC rating Outstanding

July 2019: Lavender House Care Home latest CQC inspection receives a rating of Outstanding.

From the report:

  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
  • People received outstanding care and support by a registered manager and staff team that were very committed, compassionate and knowledgeable.
  • Staff actively encouraged people to express their views and be involved in the day-to-day running of the service.
  • People were consulted about all aspects of their care and support.
  • Staff were flexible and responsive to people’s individual needs and preferences, finding creative and innovative ways to help people live as full and meaningful a life as possible. Often, by going out of their way to provide this support.
  • Staff were interested in and found out about people’s previous life interests and hobbies and encouraged and supported them to maintain these interests.
  • Staff knew people very well and were skilled at engaging them in activities they enjoyed, including trips outside of the service.
  • Staff enabled people to have links within the local community and were always looking to build further links.
  • There was a strong recognition from staff that people were individuals with individual needs.
  • Staff spoke enthusiastically and passionately about how they provided people with high quality, person-centred care.
  • Staff were skilled at recognising when people were feeling vulnerable, needed reassurance and empathy and how this should be given.
  • People’s wishes, suggestions and concerns were listened to, respected, and acted on.
  • Staff took time and strove to overcome any obstacles to help people achieve their wishes and how people wanted to spend their time. This made people feel cared for and valued.
  • Staff knew how to protect people from risk and harm, and how to report concerns.
  • Staff identified any accidents and incidents that happened and quick action was taken. Learning was shared with other staff, to reduce the risk of it happening again.
  • Risk management plans provided detailed information for staff on how to reduce and monitor the risks to people’s health and welfare.
  • Equipment and technology were used to increase people’s independence and support people’s well-being.
  • Staff were working with social care and health professionals and current guidance to promote people’s well-being.
  • Visiting stakeholders had very positive comments about the service provided and how staff worked collaboratively with them.
  • People received a very kind and compassionate service from staff who knew their care and support needs very well.
  • Staff maintained and promoted people’s privacy and dignity and respected their equality and diversity.
  • The provider and registered manager were experienced, skilled leaders who were always clear about their expectation that a high-quality service be delivered to people.

Thorpe Wood Care Home Wins Award

LABC regional award winner

LABC regional winner Best Inclusive Building

More than 240 guests attended the LABC East Anglia Building Excellence Awards in Norwich on Friday 5 July 2019.

The Local Authority Building Control awards saw 13 winners. Thorpe Wood Care Home wins the Best Inclusive Building category.

Official Opening of Thorpe Wood Care Home

Thorpe Wood official opening

His Royal Highness The Duke of Gloucester visited Thorpe Wood Care Home on 25 June 2019 to officially open the latest care home of Peterborough Care.

Pictured with The Duke as he cut the ribbon are David Marjara and Amar Marjara from Peterborough Care.

Thorpe Wood Care Home is a 50 bed care home providing residential and dementia care.

The Duke was given a tour of the home. He met residents and families, and spoke with members of staff.

Park Vista Care Home CQC Rating Good

CQC rating Good

May 2019: Park Vista Care Home latest CQC inspection receives a rating of Good in all five inspection areas.

From the report:

  • People felt safe living at the service.
  • Risk assessments ensured that action was taken to keep people safe.
  • Staffing levels meant that people were safe and they received their care in a timely manner.
  • People received their medication as prescribed.
  • Staff had the knowledge, skills and support they required to meet people’s needs effectively.
  • People’s physical, emotional and social needs were identified so staff could meet these.
  • People received support with eating and drinking when needed.
  • People were supported to maintain good health and were supported by, or referred to, the relevant healthcare professionals.
  • People received care and support from staff that were kind and caring.
  • People’s privacy and dignity was protected and promoted.
  • Staff knew people well and what made them happy.
  • People received person centred care that met their needs.
  • Care plans were detailed so that staff knew people’s preferences and how people would like to be supported.
  • Activities were provided according to people’s interests and hobbies.
  • People’s views had been sought in the running of the service.

Best wishes for your retirement Claire

Claire retires

Ajay - Claire - Shammy - Amar

April 2018: Claire, one of the nurses at Broadleigh Care Home, retired after working at Peterborough Care for 32 years.

At a presentation Ajay Marjara, a director at Peterborough Care, spoke about the contribution of Claire to the care provision at Broadleigh.

“ Today is the end of an era as it marks the last day of the longest serving member of staff within our organisation.

On behalf of the directors, David, Shammy, Amar and I, and on behalf of all of the staff and residents within the organisation we would like to say thank you.

The thanks are not just for your years of dedication, commitment, service and loyalty to the home.

But also for helping shape an ethos and culture that has ensured that generations of older people have been cared for in a dignified, compassionate and respectful manner.

Claire we wish you all the best for what life has in store for you and hope that retirement brings you all the joy that you deserve and have earned. ”