Residential & Dementia Care

Lavender House Care Home


Lavender House Care Home CQC Review

Inspection carried out on 11 January 2021. Date of publication 12 February 2021

This was a targeted inspection looking at the Infection Prevention and Control practices the provider has in place.

Lavender House Care Home is a residential care home providing personal care to older people in one adapted building. The service can support up to 36 people.

Is the service safe?

CQC Findings

  • We were assured that the provider was preventing visitors from catching and spreading infections.
  • We were assured that the provider was meeting shielding and social distancing rules.
  • We were assured that the provider was admitting people safely to the service.
  • We were assured that the provider was using PPE effectively and safely.
  • We were assured that the provider was accessing testing for people using the service and staff.
  • We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.
  • We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
  • We were assured that the provider’s infection prevention and control policy was up to date.

We found the following examples of good practice.

The service was only receiving essential visitors at the time of our inspection. Any person entering the building had their temperature taken, completed a health questionnaire and wore full personal protective equipment (PPE) including a face visor.

The service had a dedicated visiting room which had a purpose-built wall and built in communication system. Although visits had been paused at the time of our inspection, the Registered Manager had a booking system in place so that relatives and friends could book appointments to visit when visits resume.

People were supported by staff in full PPE, whether that person was COVID-19 positive or negative. This is called barrier nursing. This is to protect both staff and people living in the service from spreading infection.

The registered manager told us that they had changed systems within the service to reduce the spread of infection. Staff entered through a back entrance immediately into a staff changing area where they changed into a clean laundered uniform.

The building was clean and free from clutter. During our inspection we observed staff cleaning communal areas. The registered manager told us that frequently touched areas were cleaned more often, and that staff used a sanitising machine overnight to sanitise communal areas. Maintenance staff followed a schedule to deep clean carpets and soft furnishings.

The registered manager told us that they were working collaboratively with the General Practitioner (GP) from the local surgery. The GP had been allocated to the service as a clinical lead, and they were well supported as a result.

Download full report from CQC. Inspection report published 13 Feb 2021

Dementia Community Day

17th October 2019

Dementia Community Day

The Peterborough Dementia Friendly Community Group (PDFC) held a Dementia Community Day on Thursday 17th October 2019 at Serpentine Green Shopping Centre.

Peterborough Care had a stand promoting our dementia care services. In the picture, Alex (Lavender House Activities Co-ordinator), Fiona (Enquiries & Assessments), Sue (Thorpe Wood Activities Co-ordinator).

There were a variety of stands hosted by local businesses and organisations and the opportunity for visitors to find out more about the services available for people and families living with Dementia.

The Mayor and Deputy Mayor attended at 11am in support of the good work that is going on.

Karon Walton Chair of the PDFC said “I am delighted that we are able to put on an event such as this and have such goodwill from the organisations participating. Events such as this show that Dementia is a priority for us in Peterborough and wish to promote the services available for people and their families living with Dementia”.

Lavender House Care Home CQC Rating Outstanding

CQC rating Outstanding

July 2019: Lavender House Care Home latest CQC inspection receives a rating of Outstanding.

From the report:

  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
  • People received outstanding care and support by a registered manager and staff team that were very committed, compassionate and knowledgeable.
  • Staff actively encouraged people to express their views and be involved in the day-to-day running of the service.
  • People were consulted about all aspects of their care and support.
  • Staff were flexible and responsive to people’s individual needs and preferences, finding creative and innovative ways to help people live as full and meaningful a life as possible. Often, by going out of their way to provide this support.
  • Staff were interested in and found out about people’s previous life interests and hobbies and encouraged and supported them to maintain these interests.
  • Staff knew people very well and were skilled at engaging them in activities they enjoyed, including trips outside of the service.
  • Staff enabled people to have links within the local community and were always looking to build further links.
  • There was a strong recognition from staff that people were individuals with individual needs.
  • Staff spoke enthusiastically and passionately about how they provided people with high quality, person-centred care.
  • Staff were skilled at recognising when people were feeling vulnerable, needed reassurance and empathy and how this should be given.
  • People’s wishes, suggestions and concerns were listened to, respected, and acted on.
  • Staff took time and strove to overcome any obstacles to help people achieve their wishes and how people wanted to spend their time. This made people feel cared for and valued.
  • Staff knew how to protect people from risk and harm, and how to report concerns.
  • Staff identified any accidents and incidents that happened and quick action was taken. Learning was shared with other staff, to reduce the risk of it happening again.
  • Risk management plans provided detailed information for staff on how to reduce and monitor the risks to people’s health and welfare.
  • Equipment and technology were used to increase people’s independence and support people’s well-being.
  • Staff were working with social care and health professionals and current guidance to promote people’s well-being.
  • Visiting stakeholders had very positive comments about the service provided and how staff worked collaboratively with them.
  • People received a very kind and compassionate service from staff who knew their care and support needs very well.
  • Staff maintained and promoted people’s privacy and dignity and respected their equality and diversity.
  • The provider and registered manager were experienced, skilled leaders who were always clear about their expectation that a high-quality service be delivered to people.

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Care Enquiries Team

07949 809 730
01733 562 328
Lavender House is open and accepting new care enquiries. For information on vacancies please contact the Care Enquiries Team by phone or email.