Coronavirus Update

Update 14 July 2020

Health, Safety and Wellbeing

The health, safety and wellbeing of our Residents and Staff are always our top priorities. Our staff continue to do an excellent job working in line to our policy and procedures to respond to the coronavirus outbreak in the country. Our plans are kept under regular review and updated as advised by the Public Health authorities.

New Residents

We continue to take new residents into our care homes. Please contact our Care Enquiries Team if you are looking for care in Peterborough area.

We want to assure you that when admitting all new residents we have a strict 7 day bedroom isolation policy. Plus we have a regular covid-19 test regime for residents and staff. We have procedures in place depending on the outcome of the test to ensure the safety of our residents and staff.

Visiting our Homes

Visitors are not permitted inside our Homes, except in some exceptional circumstances.

We are waiting for the soon to be available guidance from the Department of Health regarding visiting. What this guidance will be and how it will be controlled are yet to be established, but as soon as we know we will review how the guidance will be safely put into practice.

PPE

Our policies regarding Personal Protective Equipment (PPE) that were implemented when the homes were closed to non essential visitors remain in place, and we have sufficient supplies. We felt it was important that you were aware that we have no concerns about maintaining this supply.

I want to thank our relatives for the support you have shown during this period, as I know it can’t be easy for any of you.

Please all stay safe.

Amar Marjara
Director

Current Position

All visits to Lavender House to see residents are suspended

• We have taken the decision to ‘cocoon’ our residents from all non-essential contact to protect their safety and welfare.
• We recognise that this measure may need to be in place for months, maybe longer.

Video Calling

• We have Skype video calling at Lavender House for relatives and friends to speak with residents.
• Please contact the home for information on the service.

Newsletter

• Lavender House has an email newsletter for relatives and friends.
• Please contact the home for information on the newsletter.

End-of-life Care

• For visits to residents under end-of-life care plans please contact the home manager to discuss possible arrangements.

Medical visits

• Visits from medical professionals continue.
• Where practical, medical professionals are using Skype for video consultations.
• Hospital visits by residents continue.

Other services

• All external entertainers have been cancelled until further notice.
• All trips out have been cancelled until further notice.
• Hairdressing is suspended until further notice.
• Chiropody is suspended until further notice.

Deliveries

• All deliveries continue to be accepted.
• All professional services continue to be accepted.

New Care Enquiries

• For ALL new care enquiries please contact our Care Enquiries Team.
• We are no longer accepting ‘walk-in’ enquiries at the homes or at Head Office.
• Contact our Care Enquiries Team

Further Information

• These are difficult times for everyone. Please be understanding towards our staff.
• Procedures may change at short-notice.
• If you have questions about the new arrangements please contact the home manager or Head Office.

Contact details

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